---
title: "Resolving Meta / Quest VR device issues"
description: "How to resolve issues with the Virti application in a Meta/Quest VR headset"
url: https://help.virti.com/en/articles/57-resolving-meta-quest-vr-device-issues
collection: "Meta/Quest Headsets"
updated: 2026-09-26
language: en
---

# Resolving Meta / Quest VR device issues

How to resolve issues with the Virti application in a Meta/Quest VR headset

If you encounter issues with the Virti VR application, here are the best steps to identify and resolve any potential problems.

> **Best Practice:** If ever you appear to encounter an issue, it's a good idea to start recording during the troubleshooting. Just in case you need to contact Support and provide footage.

1.  Close the application and reopen it.
    
2.  Restart/turn off (and back on) your device - Press and hold the power button to turn off your VR device, after 10 seconds, turn the device back on.
    
3.  Check your VR device is connected to Wi-Fi - [click here to learn more](https://help.virti.com/en/articles/27-connecting-to-wi-fi.md)
    
4.  Update your VR device's Operating System - [click here to learn more](https://help.virti.com/en/articles/69-updating-your-operating-system-on-a-metaquest-vr-device.md)
    
5.  Make sure you are running the latest app version - [click here to learn more](https://help.virti.com/en/articles/69-updating-your-operating-system-on-a-metaquest-vr-device.md)
    
6.  Clear your application data - [click here to learn more](https://help.virti.com/en/articles/24-checking-the-app-version-and-updating-it-on-a-metaquest.md)
    

Following these steps will remove any obvious problems being caused by your VR device.

## **Are you still running into issues?**

If everything above looks to be in order and you're still running into issues, reach out to our Support team via [support@virti.com](mailto:support@virti.com) and they'll be happy to investigate this further for you!

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#### 💡**Tip**

**Need more help?** Get support from our Virti Support Team via [support@virti.com](mailto:support@virti.com)

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