Resolving Meta / Quest VR device issues

If you encounter issues with the Virti VR application, here are the best steps to identify and resolve any potential problems.

Best Practice: If ever you appear to encounter an issue, it's a good idea to start recording during the troubleshooting. Just in case you need to contact Support and provide footage.

1. Close the application and reopen it.

2. Restart/turn off (and back on) your device - Press and hold the power button to turn off your VR device, after 10 seconds, turn the device back on.

3. Check your VR device is connected to Wi-Fi - click here to learn more

4. Update your VR device's Operating System - click here to learn more

5. Make sure you are running the latest app version - click here to learn more

6. Clear your application data - click here to learn more

Following these steps will remove any obvious problems being caused by your VR device.

Are you still running into issues?

If everything above looks to be in order and you're still running into issues, reach out to our Support team via support@virti.com and they'll be happy to investigate this further for you!

Tip

Need more help? Get support from our Virti Support Team via support@virti.com