Virtual Humans provide a safe, standardized environment for learners to practice communication skills. This guide explains how to access and interpret the upgraded performance report, and the analysis available to help you evaluate learner strengths and areas for improvement.
Accessing the performance report
To access your learners' Virtual Human performance reports, log in to app.virti.com, and navigate to a virtual human, and then to Analytics.
[IMAGE: navigating to a Virtual Human's Analytics tab]
Proceed to the Sessions area.
[IMAGE: the Sessions list for a Virtual Human]
Here you will see a list of all of the sessions that have been completed for this Virtual Human. To review a specific report, select the (…) menu next to a session and choose View chat log.
[IMAGE: the (…) menu on a session row, with View chat log highlighted]
This opens the performance report for your chosen session, including the learner's overall score, time taken, and the objective points received.
[IMAGE: the performance report for a session]
What's in the report
The report has been redesigned to give clearer, more actionable insight into how the conversation unfolded. Alongside the overall score, time taken, and objective breakdown, you'll now also see:
Clarity — how clearly the learner communicated.
Pace — how quickly the learner spoke.
Sentence length — the average length of the learner's responses.
Speaking turns — how many times the learner spoke during the conversation.
Longest monologue — the longest single, uninterrupted response the learner gave.
A new timeline view is also available, making it easy to review the chat log in context alongside these metrics.
[IMAGE: the new timeline view alongside the delivery metrics]
What the analysis tells you
Performance Analysis uses generative AI to analyze the full conversation transcript, providing ratings and qualitative feedback based on conversation objectives. Feedback is now generated using more structured output, and evidence is based only on what the learner said — not the Virtual Human's side of the conversation — making the reasoning behind each score clearer and easier to trust. This offers a holistic view of learner performance and is especially effective for open-ended, soft-skills objectives like building rapport or demonstrating empathy.
Note: This upgraded report is only available for newly completed sessions — it won't be available on sessions completed before this update.
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