---
title: "Forgot your password?"
description: "Virti App"
url: https://help.virti.com/en/articles/42-forgot-your-password
collection: "Virti App"
updated: 2026-10-28
language: en
---

# Forgot your password?

Virti App

## **Resetting your password**

_How to reset your password._

If you've forgotten your password, you can reset it by selecting **"Forgot Password"** on the Log-In:

![](https://staticfiles.gleap.io/ghelparticle/2C0ETP67hcdmQ5AMcDAa8OS4bOdiGkbvOhNJnYZNp3eOiZQ7JGAqyxH15BN9AaTite7M1YlGtik.png)

Then you can enter your Email, and a link to reset will be sent to your inbox, allowing you to change to a new password easily.

![](https://staticfiles.gleap.io/ghelparticle/2C9LQlOd0AOqzQBgxevRQ99rqHv9ezQrQtuD1DZXG6v8OBfNdZgNg2NfOy85LfygmkRaAUYui9H.png)

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If you remember your password and wish to change it, you can do so simply by:  
  
Selecting your profile portrait on the top right of the screen.

![](https://staticfiles.gleap.io/ghelparticle/25jSu0FYDnTNrlr3RnOIm3atPEgQ499CmbaUgV6rO9IAcPuwvoJgQriEVfi6d1wExa5OpoSEkm2.png)

Then select **"Account Settings"** from the drop-down menu.

![](https://staticfiles.gleap.io/ghelparticle/nNjONJCKynIF2XBCzQ1PN9tcuVQ8xwSkrrEjVp2ptRIEz0JZ9swfxA7U2MK8MWXPcaJvDmkkOw7.png)

Once looking into your Account Settings, you can enter a new password at the bottom, confirm it, and change it to your new choice:  

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If a teammate from your workspace is locked out of their account due to too many failed email/password login attempts or is unable to reset it via the Virti app, an admin user can reset it for them using the following steps:

### **Steps to reset a user's password as an Admin user**

1.  **Navigate to the "Users" Tab**
    
    -   Go to the "Users" tab in the admin panel.
        
    -   Locate and select the user who needs their password reset.
        
2.  **Enter the New Password**
    
    -   Scroll down to the bottom of the user's profile page.
        
    -   Enter the new password in the designated field.
        
    -   Confirm the new password by entering it again in the adjacent box.
        
3.  **Update the Password**
    
    -   Click the 'Update user password' button.
        
    -   A pop-up should appear confirming that the password has been updated successfully.
        

By following these steps, you can easily reset a user's password, allowing them to regain access to their account. If you encounter any issues during this process, please contact Virti support for further assistance.

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## **Still having trouble?**

If you are still experiencing issues resetting your password, contact our support team via [suport@virti.com](mailto:support@virti.com) and we’ll be happy to help.

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#### 💡**Tip**

**Need more help?** Get support from our Virti Support Team via [support@virti.com](mailto:support@virti.com)

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