The "Knowledge Bank" feature on the Character Page allows you to upload files to provide your Virtual Human with specific expertise. These documents are processed into unstructured text and integrated into the master prompt, equipping your Virtual Human with detailed information about your company, products, and processes. Below are three sample use cases to help you maximize the utility of this feature.
When you upload documents to the Knowledge Bank, the AI extracts key details and uses them as a reference during interactions. This ensures that the Virtual Human responds accurately and consistently in scenarios requiring specific expertise or contextual understanding.
If you're creating management training, you want your leraners to feel like they are engaging with a genuine employee of your company. By uploading company-specific documents, you transform the Virtual Human into a realistic representation of an employee at your organization. The Virtual Human uses this knowledge to speak, act, and respond like a true member of your team, helping managers feel like they are engaging with a genuine employee.
What to Upload:
Fact sheets about the company’s organization & products.
Internal policies and procedures.
Documentation on employee roles, responsibilities, and common workplace terminology.
Scenario: Your training requires a Virtual Human to act as a communications coach who specializes in the "Crucial Conversations" model. By uploading relevant documentation, you transform the Virtual Human into an expert on this framework. This ensures the Virtual Human provides accurate and effective guidance during role-play scenarios.
What to Upload:
Guides and training materials on the "Crucial Conversations" framework.
Start with Relevant Documents: Choose files that align directly with the Virtual Human scenario.
Keep Materials Updated: Regularly refresh the Knowledge Bank to ensure accuracy and relevance.
By applying these use cases and best practices, you can leverage the Knowledge Bank to create Virtual Humans that deliver highly realistic and tailored training experiences.
Need more help? Contact us at support@virti.com
